Feedback, Suggestions & Complaints

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  • You can provide us with feedback by phoning, writing, visiting our office or emailing. All feedback, whether it is positive or negative, assists us to improve the services we provide.
  • You have the right to make an anonymous complaint. This form can be downloaded from here, or you can use another service or agency, or a friend, relative or advocate.
  • You have the right to complain about the service you receive without fear of the service being stopped or you being mistreated because you made a complaint.
  • All complaints will be dealt with within a 48-hour period and you as a client will be provided with feedback as soon as possible.
  • You have the right to refuse a service and refusal will not prejudice your future access to services.
  • Any complaints will be dealt with fairly, promptly and without retribution.
  • If you are not satisfied with the way the Service has handled your complaint you can contact:

The Ombudsman

Level 24, 580 George Street


National Abuse and Neglect – 1800 880 052 (free call on fixed line); TollFree 1800 451 524

Telephone Interpreter Service (TIS): 131 450

My Aged Care Complaints Scheme: 1800 550 552(free call on fixed line)

My Aged Care Advocacy Service: 1800 424 079 (free call on fixed line)

Disability Information Advocacy Service Bathurst:  6332 2100

All persons using our service have the right to receive services in an environment free from discrimination, abuse, neglect and exploitation.

Download our guide to providing Feedback, Suggestions and/or Complaints

Download Quick Compliment / Suggestion Form

Download Anonymous Compliment / Suggestion/ Complaint Form

Service User Compliments / Complaints & Suggestions Procedure