Become a Client

Clients aged 65 years and over, or Aboriginal and 50 years and over, are referred to us via ll ‘My Aged Care’. To receive a referral please call My Aged Care on 1800 200 422 to be assessed. ‘My Aged Care’ will then provide your information to our service for us to contact you.

If you are not in the age bracket required to contact ‘My Aged Care’ you can simply call us yourself on 6331 3322 or be referred by a family member, friend, GP or other health specialist, other community organisation etc.

If you are receiving a Home Care Package you will need to let us know who your Package provider is and what the transport component of the ‘Package’ is. Once you have been identified as eligible to use our service, an Information Booklet, Feedback Form, Fridge Magnet, CabCharge card (if eligible) and a welcoming letter will be sent to you in the post.

You may use the service as often as you need or wish within the resources of our organisation.

Become a Client


If you would like to have a friend, relative, neighbour or another service talk on your behalf, this is called choosing an advocate. It is important to choose someone you trust to talk to the service about what you want. Do not forget your advocate is there to represent you and your wishes, not to go against your wishes.

You must advise the service if you choose to use an advocate and who they are, also if you wish to change your advocate or not have one at all. If you want information about local advocacy services please contact us for contact numbers.


Download the Charter of Rights and Responsibilities (PDF)


The Older Persons’ Legal Service provides legal advice and referral to older people in NSW. The Older Persons’ Legal Advice may also provide limited legal assistance for financially and socially disadvantaged older people in NSW.

Phone: 1800 424 076 or visit the Website:
Australian Centre for Disability Law: Phone 02 8014 7000
General e-mail:
Legal advice:
Information and Advocacy for 64 years and under: Intellectual Disability Rights Service: Phone: TollFree 1800 66 66 11
National Abuse and Neglect: Phone: TollFree 1800 880 052


Here’s what our customers had to say about our services:

Thank you for doing such a fabulous job transporting my Dad to/from Orange for his radiotherapy. We are so incredibly grateful

Dawn Webb

Great service provided by very friendly and helpful people. A blessing to many people who have utilised this service. Highly recommended

Leswyn McGrath

Is a real Pleasure to deal with – Wonderful team of Friendly Smart Clever Ladies. Also the drivers are great too. Thank you.


The lovely lady we spoke to on the phone was very helpful and communicative


Great drivers and wonderful staff. Danielle is excellent.


Wonderful team of drivers


After my Specialist consultation we had time for an unhurried lunch…no pressure to rush to get on the road home. Driver was very accommodating and pleasant.

A & W

Polite and very obliging


Domino is so good- quick and a real smart cookie. Pleasure to deal with.


Our driver , Bruce was courteous, friendly & a careful driver. The trip allowed me to have the operation in Parramatta without needing to worry about exposure. Thanks to all @ BCTG