Can I buy my driver or the BCTG a present by way of a thank you?
BCTG staff and volunteers cannot accept gifts or money. However, should a client wish to
What if I need travel on the weekend or public holidays?
Our BCTG vehicles are only available for transport from Monday to Friday excluding public holidays.
May I bring any animals with me?
No, animals are not permitted to trav- el in BCTG vehicles, except for registered assistance
What if my carer or companion has an appointment too?
Carers or companions who travel with a client and are also attending their own appointment
May I bring a carer with me?
Yes, a carer may travel with you free of charge. However they must be registered
May I bring children with me?
No, passengers must be over 18 years of age, unless officially registered as a “young
Is Community Transport only available for medical appointments?
No, transport is for anywhere you want to go, need to go or dream to
Do I get a vehicle to myself?
No, all bookings made with BCTG are for a seat in a vehicle, not for
What if I need to cancel?
We understand that plans can change. If you no longer need to travel please advise
What is your Privacy Policy?
Click here for our full Privacy Policy