The safety of our guests and staff is our highest priority at all times. This includes in regard to COVID19. We monitor and public health orders always ensuring the safety of our guests and staff.
You can expect
– the driver to be wearing a face mask in our vehicles,
– all our staff are fully vaccinated,
– the cabin of the vehicles is regularly sanitised, increased cleaning of high touch areas and
– only fresh air will be cycled through the vehicle heating/cooling systems.
1) We are required to follow and administer the current NSW Public Health Orders of the day. These may change at short notice and Bathurst Tours will follow and administer the current NSW Public Health Orders which may supersede written information available on our website.
2) It is agreed that at the time of joining your tour or transfer that no guest, in the past 14 days, have been identified as a close contact of a COVID-19 related case. Bathurst Tours reserves the right to refuse entry in the event any guest is unable to meet these mandatory requirements, without any credits or refunds.
3). It is agreed that if any guest on arrival is feeling unwell or displays Covid like symptoms, they do not travel with us. In the event you feel unwell whilst travelling onboard with us, you must notify your driver immediately.
4). It is mandatory face masks are worn upon boarding and at all times whilst travelling in our vehicles. Guests do not need to be from the same household to all travel together. Masks are available on arrival from your driver if required.
5). All guests are to use the hand sanitisers installed in the vehicles upon entering/re-entering the vehicles.
What is your Cancellation Policy?admin2022-02-21T17:13:48+11:00
No, all bookings made with BCTG are for a seat in a vehicle, not for a vehicle on your own. We are trying to help transport as many people as possible so you may need to share the vehicle. It may be that you may have to be picked up earlier or dropped home later to tie in with other occupants in your vehicle. Your flexibility is appreciated in allowing us to assist the maximum number of clients at any one time.
Is Community Transport only available for medical appointments?bathurstcomm_px92rel22023-05-09T18:02:50+10:00
Yes, a carer may travel with you free of charge. However they must be registered with BCTG, be over the age of 18 years of age unless officially registered as a “young carer” and be capable of caring for you and looking after your needs. The carer must be picked up from the same address as the client. Each client is only allowed one carer per trip.
For the purpose of travelling with BCTG the term “carer” is the person who provides support and assistance to the eligible client travelling in our vehicle. If a client needs the support of a carer (who travels at no charge that carer must stay with the client for the whole of the journey and appointment. Clients who stipulate that they need the assistance of a carer will be deemed to be unable to manage on their own.
Please note: “carer” is not the same as “companion”. For our scheduling purposes a “companion” is a spouse/relative/ friend who wishes to travel with a client for company, where the client does NOT need support and assistance to manage during the trip, or at the destination. A companion may only accompany a client, where there is room in the vehicle, without disadvantaging other eligible clients. A companion will be asked to make a contribution to the cost of the trip. The companion must be picked up from the same address as the client. A companion, who does not meet our eligibility criteria, may be declined transport where it would disadvantage service to another eligible client.
Carers or companions who travel with a client and are also attending their own appointment then become a client in their own right and they need to pay the applicable contribution(s) for the trip. They need to be registered with My Aged Care in order to use BCTG for travel to their appointment.
No, animals are not permitted to trav- el in BCTG vehicles, except for registered assistance animals. An authorised certificate must be supplied prior to travel if an assistance animal is accompanying a client.
Our BCTG vehicles are only available for transport from Monday to Friday excluding public holidays. There is also a shutdown over the Christmas/New Year period. You may need to call a taxi from Bathurst Taxis on 6325 0022.
Can I buy my driver or the BCTG a present by way of a thank you?bathurstcomm_px92rel22023-05-09T17:56:01+10:00